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The data exists but rail can't use It The ORR's recent call for better data use in passenger assistance hints at a fundamental architectural flaw. Rail operators already hold massive datasets on booked assistance, station layouts, lift availability, and staffing levels. The problem is these systems don't connect. And they certainly don't adapt in real time. The failure point is the interoperability of the data and the barriers at handover between systems, between people, and

System complexity and fairness in fares The BBC’s recent reporting chimes with what many passengers already feel. Our fares system has...

Mobility can't be inclusive if it's invisible. For many, the biggest barrier to travel isn't step-free access, it's information that...

Why Small Transport Wins Can Beat Grand Plans When I see another major transport project announced with grand plans and massive budgets,...

The backbone of intelligent transport isn't concrete or steel. It's data. I first noticed this shift around the early 2010s. Open data...

Great Britain’s national railways stand at a crossroads. For the first time in decades, we are moving to a model where one organisation...